Unified communication guarantees that each customer call reaches the right person; first time, every time on any available media like voice, fax, email etc. Every employee, wherever he or she is, can act as an operator or virtual agent while carrying on with his/her other tasks. This application gives employees control over how and when to be contacted, via a choice of devices – in the office, at home and when they are on the move.
Mobile and teleworkers can enjoy the same intuitive communications from a remote PC or Mobile Phone. In this way, operators, contact center agents and other employees can combine and interchange their responsibilities to create an efficient workflow. Employees maintain control over their own calls and can route them to the operator or voicemail when necessary. At the same time, they can automatically provide valuable information to the operator and other colleagues about where and when they can be reached, thus avoiding unnecessary waiting. Instant Messaging between clients (and DECT and SMS Text Messaging) provides an alternative way of contacting a colleague while he/she is busy on the phone or in a meeting.
With feature-rich Unified Messaging, all voice, fax and email messages are directed into one inbox. This enables users to keep track of all their messages more easily. Users can play and record messages and send and receive faxes with MS Outlook, Lotus Notes or Novell GroupWise.
User-configurable mailbox manager
Users can control and configure their personal mailbox settings using the web based mailbox manager’s Graphical User Interface. Greetings, security codes, notifications, groups, conversation preferences and more, can all be modified through the mailbox manager.
Fax and Text-to-Speech
By combining voice mail, automated attendant, text-to-speech, fax functionality, and notification into a completely integrated business solution, this application helps communicate more effectively with the people who matter most to a business: customers and co-workers.
Full support on remote devises
Support on remote devises include notification via RSS feeds and scaled do*wn web client for mobile users, verified with Windows Mobile, Palm OS, RIM Blackberry and iPhone including
INTEGRATED MESSAGING SOLUTION
For a Mobile Workforce in Healthcare and Hospitality-As in many industry sectors, the number of IT systems in Hospitality and Healthcare increases every year. Every additional application delivers its own set of information, reports, notifications and alarms
Specifically for alarms and notifications, the challenge is how to present all this information in the right format at the right time to the right persons. In a hotel this could relate to the replacement of a malfunctioning remote control within an acceptable time, in a hospital this could mean sending the right medical staff to the right location at the push of an emergency button.
Many hotels and hospitals still work with paging systems to notify staff, however due to lack of feedback possibilities these systems cannot cope anymore with today’s requirements for real-time feedback, high quality voice calls and prioritization of information.