Overview

A leading UAE federal government entity partnered with Al Rostamani Communications to modernise its national project platform, which serves more than 100 customer care centres across the country. The upgrade required ensuring continuous availability, security, and reliability of services with zero downtime to maintain uninterrupted operations.

Al Rostamani Communications designed and delivered a robust platform with an enhanced Network Operations Centre (NOC), implementing the migration with minimal planned downtime. The modernised system now enables the entity and its subsidiaries to operate more efficiently, adopt innovative technologies, and scale services in line with the UAE’s digital transformation agenda.

Challenges

• Air-gapped environment: As an air-gapped site, all migration and implementation tasks had to be performed offline, followed by establishing secure communication channels with authorised entities after deployment.
• Ageing infrastructure: Outdated technology limited performance and efficiency, resulting in higher maintenance costs and slower response times.
• Complex IT environment: Multiple technologies within the customer’s IT stack increased management complexity, requiring careful integration to maintain security and compliance.
• Stringent compliance and zero downtime: As a nationwide service provider, the project demanded flawless implementation with zero disruption and strict adherence to regulatory standards.

The Solution

1. Centralised Command Centre: Implemented a fully integrated command centre for both production and disaster recovery (DR) sites. The centralised NOC proactively monitors the platform 24/7, maintaining service continuity in line with strict SLAs.
2. Security Enablement: Delivered a multi-layered, secure network infrastructure using Palo Alto, Fortinet, and Cisco technologies, complemented by the Trellix security suite for advanced server protection, ensuring the integrity of the air-gapped environment.
3. Agile Infrastructure: Leveraged Fujitsu high-performance compute infrastructure and Pure Storage flash solutions to boost platform performance and scalability.
4. Data Security: Adopted a 3-2-1 backup strategy and long-term data archiving policy to ensure data resilience and compliance with industry best practices.

Impact

• 99.999% uptime SLA: Achieved exceptional service availability across all connected sites.
• Enhanced performance: High-speed computing and flash storage significantly improved processing times.
• Security assurance: Multi-layered architecture strengthened protection and compliance.
• Operational savings: Reduced maintenance costs and optimised infrastructure utilisation compared with competing providers.

Results

Al Rostamani Communications successfully modernised the federal platform with a secure, high-availability architecture, ensuring continuous national service delivery. The upgraded system provides greater agility, resilience, and operational efficiency, empowering the entity to serve customers more effectively and drive the UAE’s vision for a digitally connected government.

A leading UAE utility responsible for water and electricity distribution partnered with Al Rostamani Communications to modernise IP communications across 80+ sites in Dubai. Our engineers deployed industry-standard ruggedised switches and a centralised network management system with zero downtime, delivering fast, reliable, and secure connectivity that improves operational efficiency, enables technology adoption, and supports service expansion.

Challenges

• Segmented communication: No standard IP telephony or collaboration system across 80+ sites, hindering seamless teamwork.
• Ageing infrastructure: Outdated technology reduced efficiency, increased maintenance costs, and slowed response times.
• Heterogeneous IT stack: Limited vendor standardisation raised management complexity, costs, and integration risk.
• Compliance and zero downtime: Upgrades had to be flawless, compliant, and non-disruptive.

The Solution

1. Centralised collaboration: Implemented Alcatel-Lucent Enterprise OmniPCX Enterprise with wired, wireless, and IP66 ruggedised outdoor phones to unify communications across all locations.
2. VoIP enablement: Activated enterprise-grade VoIP services on OmniPCX Enterprise to connect substations and teams.
3. High-speed connectivity: Deployed OS6465 ruggedised edge switches, delivering low-latency 10G links across all sites with PoE and PoE+ for VoIP devices.
4. Centralised management: Used the Alcatel-Lucent Enterprise Network Management System to manage IPT and data switches across 80+ sites and integrated with the customer’s SCADA for a single operational view.

Impact

• Lower TCO: ~30 percent cost saving versus comparable vendor proposals.
• Energy efficiency: Marked reduction in power consumption due to efficient switching and consolidated management.
• Availability: High service continuity across all sites with resilient design and zero-downtime implementation. (Insert exact uptime figure if you wish to publish a metric.)
• Speed of response: Faster information flow and inter-site coordination through unified voice and SIP-enabled channels.

Results

Al Rostamani Communications transformed the customer’s infrastructure across more than 80 sites, ensuring stable, high-speed connectivity and streamlined operations. Teams now collaborate more easily, access information faster, and make decisions in real time. The modernised platform positions the utility to adopt new technologies and expand services with confidence, while benefiting from measurable cost and efficiency gains.